[labnetwork] service contracts ...

[Mario Portillo]

Mr. Ocola.........I have been involved with Semi equipment maintenance/service contracts for almost 28 years helping Universities, Government Labs and Industry worldwide.....The third party alternative ( intermediaries) to support semiconductor equipment sounds like a very good idea to control budgets/expenditures but very utopian........( unless one has the crystal ball to determine how many times a piece of equipment will break and what kind of problems it will have, what are the limits of this insurance policy, one might have a chance) As Mr. Rathbun mentioned, it can get very messy with you in the middle with broken equipment waiting to be repaired...I have seen more bad than good in this situations. I do not know about your particular mentioned company but they all work on the law of probabilities/percentages of equipment failure, win most lose a few......You do not want to be among the few that lost.
 
My recommendation is to work directly with the equipment service providers, it will be a little more expensive, but a well spelled out service contract will keep your equipment going and you with peace of mind. 
 
Regards

Mario A. Portillo Sr.
High'born Technology USA Inc.
Semiconductor Equipment Services
8130 Glades Road, #229
Boca Raton, FL 33434
561 479-1975 office
561 504-0244 cell
hbtusainc at yahoo.com
www.hbtusainc.com
 

________________________________
 From: Leonidas Ocola <ocola at anl.gov>
To: Fab Network <labnetwork at mtl.mit.edu> 
Cc: Leonidas E. Ocola <ocola at anl.gov>; Daniel Lopez <dlopez at anl.gov> 
Sent: Tuesday, March 26, 2013 3:39 PM
Subject: [labnetwork] service contracts ...
  

Dear All,

We have been hearing about a company called Remi Group
that appears to offer a lower cost for service contracts.
They act as a intermediary between the customer and
the tool vendor. As such they bet that the tool will not
break down enough to make service calls more expensive
than standard service contracts.

Have you any experiences you can share with this company?

Thank you,

Leonidas

-- Leonidas E Ocola, PhD
Center for Nanoscale Materials
Argonnne National Laboratory
Bldg 440, Rm A129
9700 South Cass Avenue, Argonne, IL 60439
Ph: 630-252-6613
Fax: 630-252-5739


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