[labnetwork] CTI cryo pump service

[Morrison, Richard H., Jr.]

Hi Peter,

Here at Draper we use Oxford Instruments and sometime CTI. They have an advanced exchange program, where they ship you a unit that works and you return your non functional unit back. 

Here is a contact for Oxford Instruments.

Donna Dent
Customer Service Representative 
 
Oxford Instruments Austin, Inc
1340 Airport Commerce Dr
Bldg 1 Ste 175
Austin TX 78741 

Tel: +1 800 611 8871 ext 122
Direct: +1 512 590 7622
Fax: +1 512 443 6665
Main: +1 512 441 6893
Email: donna.dent at oxinst.com 
www.oxford-instruments.com/austin

Rick


Draper Laboratory
Principal  Member of the Technical Staff
Group Leader Microfabrication Operations
555 Technology Square
Cambridge Ma, 02139-3563

www.draper.com
rmorrison at draper.com
W 617-258-3420
C 508-930-3461



-----Original Message-----
From: labnetwork-bounces at mtl.mit.edu [mailto:labnetwork-bounces at mtl.mit.edu] On Behalf Of Peter Modh
Sent: Tuesday, September 09, 2014 8:57 AM
To: labnetwork at mtl.mit.edu
Subject: [labnetwork] CTI cryo pump service

Hi labnetwork,

We are looking for recommendations of where to service/repair CTI cryo pumps. Our local serviceman in Sweden has discontinued this service and we have not been fully satisfied with the price and delivery time at the alternative service points in Europe, which we have used lately. Therefore, we would like to ship our CTI cryo pumps directly to USA or Canada for service/repair.

Thanks in advance,

Peter Modh


-----------------------------------------------------------------------------
Peter Modh
Ph.D., Head of Nanofabrication Laboratory Department of Microtechnology and Nanoscience - MC2 Chalmers University of Technology
SE-412 96 Göteborg, Sweden
Phone: +46-(0)31-772 16 05
Fax: +46-(0)31-772 83 90
E-mail: peter.modh at chalmers.se







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