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<font size=3>We did this once for our SEMs. Different company, at
least a different name. It is basically an insurance arrangement. It was
a disaster. Service was OK, but there was a dispute about billing
between the sem company and the insurance company and we got stuck in the
middle. Company refused to pay so the SEM company refused to service our
SEMs. We ended up dropping them despite having to pay a
penalty.<br><br>
<br><br>
At 02:39 PM 3/26/2013 -0500, you wrote:<br><br>
<blockquote type=cite class=cite cite="">Dear All,<br><br>
We have been hearing about a company called Remi Group<br>
that appears to offer a lower cost for service contracts.<br>
They act as a intermediary between the customer and<br>
the tool vendor. As such they bet that the tool will not<br>
break down enough to make service calls more expensive<br>
than standard service contracts.<br><br>
Have you any experiences you can share with this company?<br><br>
Thank you,<br><br>
Leonidas<br><br>
-- <br>
Leonidas E Ocola, PhD<br>
Center for Nanoscale Materials<br>
Argonnne National Laboratory<br>
Bldg 440, Rm A129<br>
9700 South Cass Avenue, Argonne, IL 60439<br>
Ph: 630-252-6613<br>
Fax: 630-252-5739<br><br>
<br>
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</blockquote>
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