<div dir="ltr">The LNF has used Class One with good results. <cite class="">www.<b>classone</b><a href="http://equipment.com">equipment.com</a></cite></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Mon, Nov 4, 2013 at 4:39 PM, Aebersold,Julia W. <span dir="ltr"><<a href="mailto:julia.aebersold@louisville.edu" target="_blank">julia.aebersold@louisville.edu</a>></span> wrote:<br>
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<p class="MsoNormal">We have a Suss MA6/BA6 aligner and Suss SB6e bonder in our facility. In my discussions for technical support by e-mail and over the phone support for our multitude of tools I have never come across a vendor that wants to charge for technical
support. Or did I just miss the boat and this is a changing trend?<u></u><u></u></p>
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<p class="MsoNormal">We just received notice from Suss that in order for them to serve us better they will now start charging $150 per support call starting on September 15, 2013. This does not affect customers currently under service contracts or factory
warranty. Now I won’t express my true opinion or vent on this change in policy, but I wanted to ask the network if there is a 3<sup>rd</sup> party that supports these tools and possibly spare parts.<u></u><u></u></p>
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<p class="MsoNormal">Cheers!<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Julia Aebersold, Ph.D. <u></u><u></u></p>
<p class="MsoNormal">MNTC Cleanroom Manager<u></u><u></u></p>
<p class="MsoNormal">Shumaker Research Building, Room 233<u></u><u></u></p>
<p class="MsoNormal">2210 South Brook Street<u></u><u></u></p>
<p class="MsoNormal">University of Louisville<u></u><u></u></p>
<p class="MsoNormal">Louisville, KY 40292<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><a href="tel:502-852-1572" value="+15028521572" target="_blank">502-852-1572</a><u></u><u></u></p>
<p class="MsoNormal"><a href="http://louisville.edu/micronano/" target="_blank">http://louisville.edu/micronano/</a><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#888888"><u></u><u></u></span></p>
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