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<p class="MsoNormal"><span style="color:#1F497D">Hi Julia<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Here at Draper we use the following vendor for MA6<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:12.5pt;font-family:Cambria-Bold">Mask<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:12.5pt;font-family:Cambria-Bold">Aligner<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:12.5pt;font-family:Cambria-Bold">Service,<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:12.5pt;font-family:Cambria-Bold">LLC.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.5pt;font-family:"Cambria","serif"">240 Merestone Circle<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.5pt;font-family:"Cambria","serif"">Fuquay--$B!>(BVarina,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.5pt;font-family:"Cambria","serif"">NC, 27526<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-family:Cambria-Bold">PHONE:<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Cambria","serif"">+1.919.270.0000<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-family:Cambria-Bold">FAX:<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Cambria","serif"">+1.919.285.2949<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-family:Cambria-Bold">EMAIL:<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Cambria","serif"">service@einmas.com<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-family:Cambria-Bold">WEB:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif""><a href="http://www.einmas.com">www.einmas.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif"">Rick<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Draper Laboratory<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Group Leader Microfabrication Operations<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">555 Technology Square<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Cambridge Ma, 02139-3563<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">www.draper.com<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">rmorrison@draper.com<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">W 617-258-3420<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">C 508-930-3461<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> labnetwork-bounces@mtl.mit.edu [mailto:labnetwork-bounces@mtl.mit.edu]
<b>On Behalf Of </b>Aebersold,Julia W.<br>
<b>Sent:</b> Monday, November 04, 2013 4:39 PM<br>
<b>To:</b> labnetwork@mtl.mit.edu<br>
<b>Subject:</b> [labnetwork] Suss now sharging for phone tech support<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We have a Suss MA6/BA6 aligner and Suss SB6e bonder in our facility. In my discussions for technical support by e-mail and over the phone support for our multitude of tools I have never come across a vendor that wants to charge for technical
support. Or did I just miss the boat and this is a changing trend?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We just received notice from Suss that in order for them to serve us better they will now start charging $150 per support call starting on September 15, 2013. This does not affect customers currently under service contracts or factory
warranty. Now I won$B!G(Bt express my true opinion or vent on this change in policy, but I wanted to ask the network if there is a 3<sup>rd</sup> party that supports these tools and possibly spare parts.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Cheers!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Julia Aebersold, Ph.D. <o:p></o:p></p>
<p class="MsoNormal">MNTC Cleanroom Manager<o:p></o:p></p>
<p class="MsoNormal">Shumaker Research Building, Room 233<o:p></o:p></p>
<p class="MsoNormal">2210 South Brook Street<o:p></o:p></p>
<p class="MsoNormal">University of Louisville<o:p></o:p></p>
<p class="MsoNormal">Louisville, KY 40292<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">502-852-1572<o:p></o:p></p>
<p class="MsoNormal"><a href="http://louisville.edu/micronano/">http://louisville.edu/micronano/</a><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#888888"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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