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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>Dear all, <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We’ve been having some difficulty with the service from KLA-Tencor on one of the profilometers we purchased (communication with them is not very clear, very high pricing for just initial problem evaluation etc…). Not sure if we’re approaching this the wrong way or could be the specific people we communicated with or something else…<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Has anyone experienced this? Are there any recommended channels of communication that can assure we receive better service? <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks,<o:p></o:p></p><p class=MsoNormal>Nava<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Nava Ariel-Sternberg, Ph.D.<o:p></o:p></p><p class=MsoNormal>Director of CNI Shared Labs<o:p></o:p></p><p class=MsoNormal>CEPSR/MC 8903 <o:p></o:p></p><p class=MsoNormal>530 west 120<sup>th</sup> st. NY<o:p></o:p></p><p class=MsoNormal>NY 10027<o:p></o:p></p><p class=MsoNormal>Office: 212-8549927<o:p></o:p></p><p class=MsoNormal>Cell: 201-5627600<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>