<div dir="ltr"><div>Good Morning Nava,</div><div><br></div><div>I get the same treatment from KLA-Tencor since I don't have service contracts on our profilers. When you get someone to do the work the quality is good. <br></div><div><br></div><div>There are some aftermarket firms that do service on KLA profilers. One is Brumley South
<cite class="m_-7582049662730180700gmail-iUh30"><a href="http://www.brumleysouth.com" target="_blank">www.brumleysouth.com</a></cite>
,
<span class="m_-7582049662730180700gmail-LrzXr m_-7582049662730180700gmail-zdqRlf m_-7582049662730180700gmail-kno-fv"><a class="m_-7582049662730180700gmail-fl m_-7582049662730180700gmail-r-i8J6IgTGGDTU" href="https://www.google.com/search?q=brumley+south&ie=utf-8&oe=utf-8&client=firefox-b-1#" title="Call via Hangouts" target="_blank">(704) 664-9251</a></span>
. I have looked into them in the past but never had work done. <br></div><div><br></div><div> A second is
<span style="font-size:11pt;color:rgb(31,73,125)">Metrology Equipment Services, LLC the contact there is Jeff Cada
<a href="mailto:info@metrologyequipmentservices.com">Info@MetrologyEquipmentServices.com</a>
<span style="">408-392-9100. I have called them for advice and bought parts from them in the past. Easier for me to buy parts from them than from the OEM. <br></span></span></div><div><span style="font-size:11pt;color:rgb(31,73,125)"><span style=""><br></span></span></div><div><span style="font-size:11pt;color:rgb(31,73,125)"><span style="">Glad to see you in Philly. <br></span></span></div><div><span style="font-size:11pt;color:rgb(31,73,125)"><span style=""><br></span></span></div><div><span style="font-size:11pt;color:rgb(31,73,125)"><span style="">Have a good day,</span></span></div><div><span style="font-size:11pt;color:rgb(31,73,125)"><span style="">Gary<br></span>
</span></div><div><br></div><div><br></div><div><br></div></div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature" data-smartmail="gmail_signature"><div><font face="Arial" size="2">Gary Olin<br>Equipment
Maintenance<br>Minnesota Nano Center<br>University of Minnesota<br><a href="mailto:olinx034@umn.edu" target="_blank">olinx034@umn.edu</a><br>(612)
625-9780</font></div></div></div>
<br><div class="gmail_quote">On Mon, Jul 16, 2018 at 2:40 PM, Nava Ariel-Sternberg <span dir="ltr"><<a href="mailto:na2661@columbia.edu" target="_blank">na2661@columbia.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div link="#0563C1" vlink="#954F72" lang="EN-US"><div class="m_-6670204903674628572WordSection1"><p class="MsoNormal">Dear all, <u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">We’ve been having some difficulty with the service from KLA-Tencor on one of the profilometers we purchased (communication with them is not very clear, very high pricing for just initial problem evaluation etc…). Not sure if we’re approaching this the wrong way or could be the specific people we communicated with or something else…<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Has anyone experienced this? Are there any recommended channels of communication that can assure we receive better service? <u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Thanks,<u></u><u></u></p><p class="MsoNormal">Nava<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Nava Ariel-Sternberg, Ph.D.<u></u><u></u></p><p class="MsoNormal">Director of CNI Shared Labs<u></u><u></u></p><p class="MsoNormal">CEPSR/MC 8903 <u></u><u></u></p><p class="MsoNormal">530 west 120<sup>th</sup> st. NY<u></u><u></u></p><p class="MsoNormal">NY 10027<u></u><u></u></p><p class="MsoNormal">Office: 212-8549927<u></u><u></u></p><p class="MsoNormal">Cell: 201-5627600<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal"><u></u> <u></u></p></div></div><br>______________________________<wbr>_________________<br>
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