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<font face="Times New Roman, Times, serif">Ditto. Since we're not
supposed to slam vendors on this list, you may not get a lot of
responses (!)...<br>
<br>
And, the manual is not great either...<br>
<br>
Anyway, thanks for the leads on other service providers, Gary.
Those will come in handy...<br>
<br>
<br>
Mac<br>
<br>
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Hathaway<o:p></o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt"><span
style="font-size:12.0pt;line-height:115%;font-family:"Times
New Roman","serif"">Senior
Process and Systems Engineer<o:p></o:p></span></p>
<p class="MsoNormal"
style="margin-bottom:0in;margin-bottom:.0001pt"><span
style="font-size:12.0pt;line-height:115%;font-family:"Times
New Roman","serif"">Harvard
Center for <span class="SpellE">Nanoscale</span> Systems<o:p></o:p></span></p>
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style="margin-bottom:0in;margin-bottom:.0001pt"><span
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Oxford St.<o:p></o:p></span></p>
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MA<span style="mso-spacerun:yes"> </span>02138<o:p></o:p></span></p>
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style="margin-bottom:0in;margin-bottom:.0001pt"><span
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<br>
On 7/17/2018 8:31 AM, Gary Olin wrote:
<blockquote
cite="mid:CAMR4DN8Qj-2ib6Z_K4LvD8sXC37Z2Gxw+Am4_i_KcRPtx56Nqg@mail.gmail.com"
type="cite">
<meta http-equiv="Content-Type" content="text/html;
charset=ISO-8859-1">
<div dir="ltr">
<div>Good Morning Nava,</div>
<div><br>
</div>
<div>I get the same treatment from KLA-Tencor since I don't have
service contracts on our profilers. When you get someone to
do the work the quality is good. <br>
</div>
<div><br>
</div>
<div>There are some aftermarket firms that do service on KLA
profilers. One is Brumley South <cite
class="m_-7582049662730180700gmail-iUh30"><a
moz-do-not-send="true"
href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.brumleysouth.com&d=DwMFaQ&c=WO-RGvefibhHBZq3fL85hQ&r=TEMLD8-VsxCGtcVzmvpT5GFNSczskEKHzW6aYlttmIY&m=h9DdRkuLYHZrnd-9qIG-rwOxd9RsTDO27rqr_IU0l8k&s=PuZmqMzJTLmzNfraM43HZfUggxvQtAL13uegYgdAF4A&e="
target="_blank">www.brumleysouth.com</a></cite>
, <span class="m_-7582049662730180700gmail-LrzXr
m_-7582049662730180700gmail-zdqRlf
m_-7582049662730180700gmail-kno-fv"><a
moz-do-not-send="true"
class="m_-7582049662730180700gmail-fl
m_-7582049662730180700gmail-r-i8J6IgTGGDTU"
href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.google.com_search-3Fq-3Dbrumley-2Bsouth-26ie-3Dutf-2D8-26oe-3Dutf-2D8-26client-3Dfirefox-2Db-2D1-23&d=DwMFaQ&c=WO-RGvefibhHBZq3fL85hQ&r=TEMLD8-VsxCGtcVzmvpT5GFNSczskEKHzW6aYlttmIY&m=h9DdRkuLYHZrnd-9qIG-rwOxd9RsTDO27rqr_IU0l8k&s=elGmRuYjh40N121XWcIkOfN8RW8j0xakkAR3QRtegDU&e="
title="Call via Hangouts" target="_blank">(704) 664-9251</a></span>
. I have looked into them in the past but never had work
done. <br>
</div>
<div><br>
</div>
<div> A second is
<span style="font-size:11pt;color:rgb(31,73,125)">Metrology
Equipment Services, LLC the contact there is Jeff Cada
<a moz-do-not-send="true"
href="mailto:info@metrologyequipmentservices.com">Info@MetrologyEquipmentServices.com</a>
<span style="">408-392-9100. I have called them for advice
and bought parts from them in the past. Easier for me to
buy parts from them than from the OEM. <br>
</span></span></div>
<div><span style="font-size:11pt;color:rgb(31,73,125)"><span
style=""><br>
</span></span></div>
<div><span style="font-size:11pt;color:rgb(31,73,125)"><span
style="">Glad to see you in Philly. <br>
</span></span></div>
<div><span style="font-size:11pt;color:rgb(31,73,125)"><span
style=""><br>
</span></span></div>
<div><span style="font-size:11pt;color:rgb(31,73,125)"><span
style="">Have a good day,</span></span></div>
<div><span style="font-size:11pt;color:rgb(31,73,125)"><span
style="">Gary<br>
</span>
</span></div>
<div><br>
</div>
<div><br>
</div>
<div><br>
</div>
</div>
<div class="gmail_extra"><br clear="all">
<div>
<div class="gmail_signature" data-smartmail="gmail_signature">
<div><font face="Arial" size="2">Gary Olin<br>
Equipment Maintenance<br>
Minnesota Nano Center<br>
University of Minnesota<br>
<a moz-do-not-send="true" href="mailto:olinx034@umn.edu"
target="_blank">olinx034@umn.edu</a><br>
(612) 625-9780</font></div>
</div>
</div>
<br>
<div class="gmail_quote">On Mon, Jul 16, 2018 at 2:40 PM, Nava
Ariel-Sternberg <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:na2661@columbia.edu" target="_blank">na2661@columbia.edu</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<div link="#0563C1" vlink="#954F72" lang="EN-US">
<div class="m_-6670204903674628572WordSection1">
<p class="MsoNormal">Dear all, </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">We’ve been having some difficulty
with the service from KLA-Tencor on one of the
profilometers we purchased (communication with them is
not very clear, very high pricing for just initial
problem evaluation etc…). Not sure if we’re
approaching this the wrong way or could be the
specific people we communicated with or something
else…</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Has anyone experienced this? Are
there any recommended channels of communication that
can assure we receive better service? </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Thanks,</p>
<p class="MsoNormal">Nava</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Nava Ariel-Sternberg, Ph.D.</p>
<p class="MsoNormal">Director of CNI Shared Labs</p>
<p class="MsoNormal">CEPSR/MC 8903 </p>
<p class="MsoNormal">530 west 120<sup>th</sup> st. NY</p>
<p class="MsoNormal">NY 10027</p>
<p class="MsoNormal">Office: 212-8549927</p>
<p class="MsoNormal">Cell: 201-5627600</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
</div>
</div>
<br>
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