<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Hi Julia, all, <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Do external users sign a legal agreement to use your facility? <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>To use our facility, external users sign a legal agreement (we have a template phrased by our OGC who also reviews any requested changes to the template). Payment is part of the terms and conditions of using our facilities.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>We send invoices monthly and if users are late, after a few reminders and warnings, they get blocked from using our facility and usually that helps to get them to pay. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>In a couple of cases we had to involve the GC to send specific companies letters. One of the companies paid most of the debt after receiving the letter. The other one was too small and the dollar amount was too small to chase but they are blocked in our system from using the labs, ever again. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>As for applying interest payment, not sure if the recharge center guidelines allow that, but even if they do, I wouldn’t want to go that route because of the overhead of just managing this on your side. I don’t know how your billing system works but these are just my thoughts. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>-Nava<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='color:#1F497D'>Dr. Nava Ariel-Sternberg<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Senior Director of CNI Labs<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Columbia University<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>CEPSR/MC 8903 <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>530 west 120<sup>th</sup> st. NY<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>NY 10027<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Office: 212-8549927<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Cell: 201-5627600<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> labnetwork <labnetwork-bounces@mtl.mit.edu> <b>On Behalf Of </b>Aebersold, Julia<br><b>Sent:</b> Monday, March 20, 2023 6:26 PM<br><b>To:</b> 'labnetwork@mtl.mit.edu' <labnetwork@mtl.mit.edu><br><b>Subject:</b> [labnetwork] Habitual late payments from external clients<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hello everyone. We have a few external clients that are habitual late payers for their invoices. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>How does your facility deal with these late payers? I’m thinking of applying an interest payment after a certain time period similar to credit card companies, but I want to hear what others do to encourage clients to pay on time.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:black'>Cheers!<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'>Julia Aebersold, Ph.D.</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Manager, Micro/Nano Technology Center</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>University of Louisville</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Shumaker Research Building, Room 233</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>2210 South Brook Street</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Louisville, KY 40292</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>(502) 852-1572</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'> </span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><a href="http://louisville.edu/micronano/"><span style='color:black'>http://louisville.edu/micronano/</span></a><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>