<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
span.gmaildefault
{mso-style-name:gmail_default;}
span.EmailStyle21
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;
mso-ligatures:none;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal">Shane,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Cintas was excellent when their services were done out of Columbus, OH…now they’re working out of Syracuse, NY and its about the same as you’ve described- mixed in with garments going to different parts of the university, hairs (!) in the
cleanroom garments, non-campus customer’s garments in our bags, billing issues, etc. Cintas was also problematic with my previous employer, located nearby.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Customer service on their end basically means they’ll acknowledge your concerns and take no further action.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If anyone has positive experiences with NY state vendors, please let me know!!<br>
<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal">Jeff Salzmann<o:p></o:p></p>
<p class="MsoNormal">Assistant Professor of Research<o:p></o:p></p>
<p class="MsoNormal">Cleanroom Manager, Shared Instrumentation Laboratories<o:p></o:p></p>
<p class="MsoNormal">School of Engineering and Applied Sciences<o:p></o:p></p>
<p class="MsoNormal">University at Buffalo<o:p></o:p></p>
<p class="MsoNormal">114A Davis Hall<o:p></o:p></p>
<p class="MsoNormal">Buffalo, NY 14260<o:p></o:p></p>
<p class="MsoNormal">Tel: 716.645.2584<o:p></o:p></p>
<p class="MsoNormal">Email: <a href="mailto:jks7@buffalo.edu">jks7@buffalo.edu</a><o:p></o:p></p>
<p class="MsoNormal">Shared Facilities: <a href="http://buffalo.edu/shared-facilities-equip">
http://buffalo.edu/shared-facilities-equip</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> labnetwork <labnetwork-bounces@mtl.mit.edu> <b>
On Behalf Of </b>N Shane Patrick<br>
<b>Sent:</b> Wednesday, September 20, 2023 6:39 AM<br>
<b>To:</b> Dennis Schweiger <schweig@umich.edu><br>
<b>Cc:</b> Fab Network <labnetwork@mtl.mit.edu><br>
<b>Subject:</b> Re: [labnetwork] launderable cleanroom clothing<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi Dennis,<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">And with full knowledge and maybe a slightly vindictive hope that some of these companies are listening - it’s our opinion that there are no good cleanroom laundry vendors.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">We went through this process when our contract with Cintas came up for renewal about 2 years ago. In terms of laundry quality we had no particular issues with that, but we did have issues with laundry going missing, laundry from a different
group getting sent to us, poor communication, a steady creep in invoiced amounts, and at one point they added a different department here to our billing without confirming with us. To be fair, the managers of their cleanroom division have been promptly communicative
and have always tried to work with us to fix the problem of the month. Communication wise I’d probably still prefer them.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">And regardless, all of that would still be better that Aramark who never even returned our requests for quotes and the like.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Currently we are in an agreement with Prudential Cleanroom Services. Pricing and laundry quality has been great. I’ve got a couple of items that belong to someone else mixed in, but not too bad. Our biggest complaint with them has been
that there was a major disagreement at the start of the contract about what we thought we ordered and what the paperwork said - at least part of that was on us - and it has been nearly impossible to get responses from the sales lead since the original contact
negotiations, even if what I want to talk about is potentially giving them more money. I feel like they may have grown too quickly, at least their west coast arm, and are struggling to manage that. But that’s a feeling because no one will speak with me enough
to confirm or deny it.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">I know some places do their own laundry at this point. That might be best if you have the space and infrastructure.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">At the end of the day, it really seems like they all have their problems, sharing many of the same problems even, and that there is no “easy to work with” option. At this point I essentially feel like I need to micromanage the process regardless
of who is doing the service. I’ll review my documents and comment on pricing to you separately.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Best of luck. Really curious if this sentiment is general across this list or just us…<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">-N. Shane Patrick<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Manager, Lab Operations and Safety<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Washington Nanofabrication Facility<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">University of Washington<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">Seattle, WA<o:p></o:p></p>
<div>
<p class="MsoNormal">Sent from my iPhone<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><br>
<br>
<o:p></o:p></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal" style="margin-bottom:12.0pt">On Sep 19, 2023, at 7:24 PM, Dennis Schweiger <<a href="mailto:schweig@umich.edu">schweig@umich.edu</a>> wrote:<o:p></o:p></p>
</blockquote>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class="MsoNormal"><o:p></o:p></p>
<div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Good afternoon all,<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Here at the University of Michigan/LNF we've been using launderable garments for many years (Cintas is the provider). We've had mostly good success, and our vendor has helped us to incorporate
a simple suit modification to allow for better identification of individuals when they are in full garb. As part of our due diligence for keeping costs under control, we'd be interested in comparing notes with other Universities that are also using an outside
company to provide your laundry service. Currently our laundry costs run us about $52K/year and we're laundering roughly 500 pieces of clothing every week.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Thank you,<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
</div>
<div>
<div>
<div>
<p class="MsoNormal">Dennis<span class="gmaildefault"><span style="font-family:"Arial",sans-serif"> Schweiger</span></span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span class="gmaildefault"><span style="font-family:"Arial",sans-serif">University of Michigan/LNF</span></span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">734.647.2055 Ofc<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">"People can be divided into 3 groups - those that make things happen, those that watch things happen, and those that wonder what happened." Within which group do you belong?<o:p></o:p></p>
</div>
</div>
</div>
</div>
<p class="MsoNormal">_______________________________________________<br>
labnetwork mailing list<br>
<a href="mailto:labnetwork@mtl.mit.edu">labnetwork@mtl.mit.edu</a><br>
<a href="https://urldefense.com/v3/__https:/mtl.mit.edu/mailman/listinfo.cgi/labnetwork__;!!K-Hz7m0Vt54!julvCC0owKyBv5Ai1i-KOGQ1vqRmzDxHJgnrJEEtOb5CMuQE1vDgpmRYuryPgjl4zpUQiQtxkWl3noj1$">https://urldefense.com/v3/__https://mtl.mit.edu/mailman/listinfo.cgi/labnetwork__;!!K-Hz7m0Vt54!julvCC0owKyBv5Ai1i-KOGQ1vqRmzDxHJgnrJEEtOb5CMuQE1vDgpmRYuryPgjl4zpUQiQtxkWl3noj1$</a>
<o:p></o:p></p>
</div>
</blockquote>
</div>
</div>
</body>
</html>