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Hello James,</div>
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Are you working with the U.S. branch in California? We have several Heidelberg tools of various ages at the Utah Nanofab at the University of Utah and we have found Heidelberg to be very responsive even without service contracts. </div>
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The software and board sets are proprietary so finding an outside service provider could prove difficult or impossible. </div>
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I am the tool owner of our DWL 66 tool and would be happy to chat if you would like to email me. </div>
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Best,</div>
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Joe</div>
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<span style="font-family: "Times New Roman", Times, serif; font-size: 10.5pt; color: rgb(0, 0, 0);"><b><img height="26" width="143" style="width: 143px; height: 26px; margin-top: 0px; margin-bottom: 0px;" id="imageSelected5" data-outlook-trace="F:1|T:1" src="cid:4772b220-276e-491b-8466-54265407af57"></b></span></p>
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<span style="font-family: "Times New Roman", Times, serif; font-size: 10.5pt; color: rgb(0, 0, 0);"><b>Joseph Jacob</b></span><span style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
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<span style="font-family: "Georgia", serif, serif, "EmojiFont"; font-size: 10.5pt; color: black;">Process Engineer</span></p>
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<span style="font-family: "Georgia", serif, serif, "EmojiFont"; font-size: 10.5pt; color: rgb(0, 0, 0);">University of Utah</span></p>
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<span style="font-family: "Georgia", serif, serif, "EmojiFont"; font-size: 10.5pt; color: black;">College of Engineering-Utah Nanofab</span></p>
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<span style="font-family: "Times New Roman", Times, serif; font-size: 10.5pt; color: rgb(0, 111, 201);">36 S. Wasatch Drive, Rm 2528</span></p>
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<span style="font-family: "Times New Roman", Times, serif; font-size: 10.5pt; color: rgb(0, 111, 201);">Salt Lake City, Utah 84112</span></p>
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<span style="font-family: "Times New Roman", Times, serif; font-size: 10.5pt; color: black;">Office) 801-587-1219</span></p>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> labnetwork <labnetwork-bounces@mtl.mit.edu> on behalf of Motlagh, Bahar <bmotlagh@miami.edu><br>
<b>Sent:</b> Tuesday, November 4, 2025 10:55 AM<br>
<b>To:</b> Jim Fraser <jfraser96@byu.edu><br>
<b>Cc:</b> Labnetwork (labnetwork@mtl.mit.edu) <labnetwork@mtl.mit.edu><br>
<b>Subject:</b> Re: [labnetwork] Heidelberg Expertise?</font>
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Hello James,</div>
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We have an old Heidelberg mask writer at Nanofab Facility at University of Miami that encountered some issues. We reached out to Heidelberg US, and after some troubleshooting, it was determined that we needed to replace the entire PC. They managed to resolve
the issue, and although it took a long time, the machine is now fully functional.</div>
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Here is our contact: kb@himt.us.</div>
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Best,</div>
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Bahar</div>
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<div id="x_divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> labnetwork <labnetwork-bounces@mtl.mit.edu> on behalf of Jim Fraser <jfraser96@byu.edu><br>
<b>Sent:</b> Tuesday, November 4, 2025 10:30 AM<br>
<b>To:</b> labnetwork@mtl.mit.edu <labnetwork@mtl.mit.edu><br>
<b>Subject:</b> [EXTERNAL] [labnetwork] Heidelberg Expertise?</font>
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<p class="x_x_MsoNormal">Hi Everyone,</p>
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<p class="x_x_MsoNormal">We have an older Heidelberg mask writer and we have had some trouble getting good factory support. Does anyone know a company that does service on these besides Heidelberg?</p>
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<p class="x_x_MsoNormal">Thanks, as always!</p>
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<p class="x_x_MsoNormal">James R. Fraser</p>
<p class="x_x_MsoNormal">IML Manager</p>
<p class="x_x_MsoNormal">460-L EB</p>
<p class="x_x_MsoNormal">Brigham Young University</p>
<p class="x_x_MsoNormal">801-422-4344</p>
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