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Hi James,</div>
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I can echo some of the comments already we have had some hardware issues on our MLA150 that are very slow to resolve with Heidelberg assistance even on European time. Unfortunately I suspect that without a service contract as an academic institute we sit as
a fairly low priority customer.</div>
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A bit of a left field suggestion but you could see if the Australian distributor for Heidelberg products is able to provide any service support. It's a company called Nano Vacuum, and while the time difference may still be challenging it seems they already
have a couple of US based customers. <a title="https://nanovactech.com/" href="https://nanovactech.com/">
https://nanovactech.com/</a> I'm not sure of their knowledge of the older tools however.</div>
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Best of luck</div>
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Sarah</div>
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Dr. Sarah McKibbin</div>
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Research Engineer at Lund Nano Lab</div>
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Lund University, Solid State Physics/Nanolund</div>
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Box 118, SE-22100, Lund, Sweden</div>
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mob: +46 722 207 024</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> labnetwork <labnetwork-bounces@mtl.mit.edu> on behalf of Jim Fraser <jfraser96@byu.edu><br>
<b>Sent:</b> 04 November 2025 16:30<br>
<b>To:</b> labnetwork@mtl.mit.edu <labnetwork@mtl.mit.edu><br>
<b>Subject:</b> [labnetwork] Heidelberg Expertise?</font>
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<p class="x_MsoNormal">Hi Everyone,</p>
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<p class="x_MsoNormal">We have an older Heidelberg mask writer and we have had some trouble getting good factory support. Does anyone know a company that does service on these besides Heidelberg?</p>
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<p class="x_MsoNormal">Thanks, as always!</p>
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<p class="x_MsoNormal">James R. Fraser</p>
<p class="x_MsoNormal">IML Manager</p>
<p class="x_MsoNormal">460-L EB</p>
<p class="x_MsoNormal">Brigham Young University</p>
<p class="x_MsoNormal">801-422-4344</p>
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