<div dir="ltr"><div><br></div><div><div>What system do you have? And what problem are you having with it? If any of us have previous experience with that issue it might speed up the troubleshooting process and you can ask in more detail what you need from Heidelberg. </div><div><br></div></div><div><div>I'm the tool owner of our DWL66 and have experience on other systems from when I was at ARL, so I'm happy to chat more if you'd like to email me.</div><div><br></div></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div>Kindly,</div><div>Ana</div><b><div><b><br></b></div>Ana Natalia Cohen </b><span style="color:rgb(34,34,34)">(<i>s</i></span><span style="font-style:italic;color:rgb(34,34,34)">he</span><span style="font-style:italic;color:rgb(32,33,34);font-family:sans-serif;font-size:14px">·</span><span style="font-style:italic;color:rgb(34,34,34)">her</span><span style="color:rgb(34,34,34)">)</span><div>Nanofabrication Process Engineer</div><div>QNF | Singh Center for Nanotechnology</div><div><a href="http://nano.upenn.edu/" target="_blank">nano.upenn.edu</a> | <a href="https://wiki.nano.upenn.edu" target="_blank">wiki.nano.upenn.edu</a> | <a href="https://wiki.nano.upenn.edu/wiki/index.php?title=Frequently_Asked_Questions" target="_blank">FAQs</a></div><div><br></div><div></div><div><table style="color:rgb(80,0,80);direction:ltr;border-width:medium;border-style:none;border-color:currentcolor;border-collapse:collapse;border-spacing:0px"><tbody><tr><td style="direction:ltr;padding:5pt;vertical-align:top;width:242px"><span style="font-family:Arial,sans-serif,serif,EmojiFont;font-size:11pt;line-height:1.38"><a href="https://www.seas.upenn.edu/" title="https://www.seas.upenn.edu/" rel="noopener noreferrer" style="color:rgb(17,85,204)" target="_blank"><img width="221" height="80" src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXe66pb_bj7n0vXky5r9uEf3y5sMz4yFV2HK-lOuGGMzj3VS6ybtG41AGZcUidgjZH61GUaGnR38EWIiqL3J-TsS9TxolLE--_h8K79Lk-dgYMHSjcBvHUy-zL7bWnKmfmJklE7i?key=OpK1PovMbdplDTzml6yQgugX" style="width:221px;height:80px;margin-top:0px;margin-left:0px"><br></a></span></td></tr></tbody></table></div></div></div></div><br></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Wed, Nov 5, 2025 at 11:42 AM Sarah Mckibbin <<a href="mailto:sarah.mckibbin@fysik.lu.se">sarah.mckibbin@fysik.lu.se</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg8162822473899246194">
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Hi James,</div>
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I can echo some of the comments already we have had some hardware issues on our MLA150 that are very slow to resolve with Heidelberg assistance even on European time. Unfortunately I suspect that without a service contract as an academic institute we sit as
a fairly low priority customer.</div>
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A bit of a left field suggestion but you could see if the Australian distributor for Heidelberg products is able to provide any service support. It's a company called Nano Vacuum, and while the time difference may still be challenging it seems they already
have a couple of US based customers. <a title="https://nanovactech.com/" href="https://urldefense.com/v3/__https://nanovactech.com/__;!!IBzWLUs!SniTow8e-CyNO-8dk1EC73mawFHuOn3xkmhEBq9IJvz2fA3Zpgx7MDguMYee3XYnse8Xhap496ntOZeBObly2Crdq7_Ib9c$" target="_blank">
https://nanovactech.com/</a> I'm not sure of their knowledge of the older tools however.</div>
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Best of luck</div>
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Sarah</div>
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Dr. Sarah McKibbin</div>
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Lund University, Solid State Physics/Nanolund</div>
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Box 118, SE-22100, Lund, Sweden</div>
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mob: +46 722 207 024</div>
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<div id="m_8162822473899246194divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> labnetwork <<a href="mailto:labnetwork-bounces@mtl.mit.edu" target="_blank">labnetwork-bounces@mtl.mit.edu</a>> on behalf of Jim Fraser <<a href="mailto:jfraser96@byu.edu" target="_blank">jfraser96@byu.edu</a>><br>
<b>Sent:</b> 04 November 2025 16:30<br>
<b>To:</b> <a href="mailto:labnetwork@mtl.mit.edu" target="_blank">labnetwork@mtl.mit.edu</a> <<a href="mailto:labnetwork@mtl.mit.edu" target="_blank">labnetwork@mtl.mit.edu</a>><br>
<b>Subject:</b> [labnetwork] Heidelberg Expertise?</font>
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<p>Hi Everyone,</p>
<p> </p>
<p>We have an older Heidelberg mask writer and we have had some trouble getting good factory support. Does anyone know a company that does service on these besides Heidelberg?</p>
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<p>Thanks, as always!</p>
<p> </p>
<p>James R. Fraser</p>
<p>IML Manager</p>
<p>460-L EB</p>
<p>Brigham Young University</p>
<p>801-422-4344</p>
<p> </p>
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