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All,</div>
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I would like to echo this request, also for KLA optical profilers (Zeta-20). A recent problem with the head of our unit freezing was met with a $13.5k quote for a single day onsite visit (travel+labor only) plus a mandatory $33k PO for a replacement head just
in case it was needed. Ultimately we solved the issue with some penetrating oil and a couple days' patience and exercising the unit. We have been looking for another good repair contact since.</div>
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Thanks<br>
Steven Crawford, Ph.D.</div>
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Assistant Director, JSNN Core Facilities (JSIRT)</div>
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JSNN Facility Operations and Equipment Manager</div>
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Joint School of Nanoscience and Nanoengineering</div>
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2907 E Gate City Blvd Greensboro, NC 27401</div>
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Phone: 336-285-2880 (Office)</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> labnetwork <labnetwork-bounces@mtl.mit.edu> on behalf of Jacob T. Trevino <jt2900@columbia.edu><br>
<b>Sent:</b> Wednesday, August 12, 2026 2:40 PM<br>
<b>To:</b> Network Fab <labnetwork@mtl.mit.edu><br>
<b>Subject:</b> [labnetwork] Third-Party Service Provider for KLA Tencor P-17?</font>
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<p>Hi everyone,</p>
<p>I'm reaching out to see if anyone has experience with, or can recommend, a <strong>
third-party service provider</strong> that works on <strong>KLA Tencor P-17 profilometers</strong>.</p>
<p>Our system requires replacement of the <strong>sensor arm assembly</strong>, but the quote we received from KLA includes travel and service costs that are significantly higher than what we typically see for comparable field service visits. Before moving
forward, we're exploring whether there are any qualified independent service providers who have experience working on this platform.</p>
<p>If you've used a third-party company for P-17 repairs or know of someone who services KLA metrology tools, I'd greatly appreciate any recommendations or contacts.</p>
<p>Thanks in advance!</p>
<p>Best,<br>
<span style="background-color:transparent">Jacob</span></p>
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<div dir="ltr">-------------------------------------<br>
<b>Jacob Trevino, PhD</b><br>
Senior Director, Columbia Nano Initiative Labs<br>
Columbia University<br>
530 W120th Street, Room 1015/MC 8903
<div>New York, NY 10027<br>
Email:<a href="mailto:jt2900@columbia.edu" target="_blank"> jt2900@columbia.edu</a><br>
Cell: 734-787-2171</div>
<div>Desk: 212-854-9927<br>
<div><a href="https://cni.columbia.edu/" target="_blank">https://cni.columbia.edu/</a></div>
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<div><a href="https://www.linkedin.com/in/jacob-t-trevino/" target="_blank">https://www.linkedin.com/in/jacob-t-trevino/</a></div>
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