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<p>Hi Sandra,</p>
<p><br>
</p>
<p>Have you ruled out computer hardware issues? Perhaps it is a
Windows issue (if it has been updated), loose USB cable, DRAM
failure? </p>
<p><br>
</p>
<p>Prashant</p>
<p><br>
</p>
<div class="moz-cite-prefix">On 9/9/2026 2:22 PM, Malhotra, Sandra
Guy wrote:<br>
</div>
<blockquote type="cite"
cite="mid:SJ5PPFC362E0A4E5F3433D2BEA1EBED33CE88B02@SJ5PPFC362E0A4E.namprd11.prod.outlook.com">
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Howdy All,</div>
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We recently acquired a Dektak Pro surface profilometer from
Bruker and are having persistent problems with the software
freezing. We rarely had this issue with our older DektakXT. They
updated from software version 6.14 on August 8th to 6.8 on
August 27th, so curious if they are having issues with bugs. Is
anyone else experiencing problems?</div>
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<br>
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Thanks for your insights!</div>
<p class="elementToProof"
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<span
style="font-family: "Segoe UI", sans-serif; font-size: 10pt; color: black;"><b>Sandra
G. Malhotra, Ph.D. </b>| Senior Laboratory Manager</span></p>
<p class="elementToProof"
style="text-align: left; text-indent: 0px; background-color: white; margin-top: 1em; margin-bottom: 1em;">
<span class="spanWithBackgroundColor"
style="font-family: "Segoe UI", "Segoe UI Web (West European)", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 10pt; color: rgb(12, 100, 192); background-color: rgb(252, 251, 251);"><i>We
would greatly appreciate an acknowledgement of your work
in AggieFab: </i></span><span
style="font-family: "Segoe UI", "Segoe UI Web (West European)", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 10pt; color: rgb(12, 100, 192);"><i>“The
nanofabrication was conducted in the Texas A&M
University AggieFab Nanofabrication Facility
(RRID:SCR_023639), which is supported by the Texas A&M
Engineering Experiment Station and Texas A&M
University."</i></span></p>
<p class="elementToProof"
style="text-align: left; text-indent: 0px; background-color: white; margin-top: 1em; margin-bottom: 1em;">
<span
style="font-family: "Segoe UI", sans-serif; font-size: 10pt; color: black;">AggieFab
Nanofabrication Facility</span></p>
<p class="elementToProof"
style="text-align: left; text-indent: 0px; background-color: white; margin-top: 1em; margin-bottom: 1em;">
<span
style="font-family: "Segoe UI", sans-serif; font-size: 10pt; color: blue;"><a
href="https://aggiefab.tamu.edu/" target="_blank"
title="https://aggiefab.tamu.edu/"
rel="noopener noreferrer"
style="color: blue; margin: 0px;" moz-do-not-send="true"><u>https://aggiefab.tamu.edu/</u></a></span></p>
<p class="elementToProof"
style="text-align: left; text-indent: 0px; background-color: white; margin-top: 1em; margin-bottom: 1em;">
<span
style="font-family: "Segoe UI", sans-serif; font-size: 10pt; color: black;">Department
of Electrical & Computer Engineering, College of
Engineering | Texas A&M University</span></p>
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<span
style="font-family: "Segoe UI", sans-serif; font-size: 10pt; color: black;">3253
TAMU | College Station, TX 77843</span></p>
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<span
style="font-family: "Segoe UI", sans-serif; font-size: 10pt; color: black;">ph:
979.845.3199 | </span><span
style="font-family: "Segoe UI", sans-serif; font-size: 10pt; color: blue;"><a
href="mailto:sandra.malhotra@tamu.edu"
style="color: blue; margin: 0px;" moz-do-not-send="true"><u>sandra.malhotra@tamu.edu</u></a></span></p>
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<span
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- - - - - - - - - - - - - - - - - - - - - - </span></p>
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<span class="spanWithBackgroundColor"
style="font-family: "Segoe UI", sans-serif; font-size: 10pt; color: rgb(134, 17, 6); background-color: white;"><b>TEXAS
A&M UNIVERSITY | FEARLESS on Every Front</b></span></p>
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<span
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<pre wrap="" class="moz-quote-pre">_______________________________________________
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</blockquote>
<pre class="moz-signature" cols="72">--
Prashant Srinivasan
Teaching Cleanroom Engineer
Electrical & Computer Engineering
Univ. of California Santa Barbara
<a class="moz-txt-link-freetext" href="https://www.ece.ucsb.edu/department-resources/electronics-shop/tcr">https://www.ece.ucsb.edu/department-resources/electronics-shop/tcr</a></pre>
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