<div dir="ltr"><div>I can also vouch for ClassOne. They have been stellar every single time since my first purchase from them almost 20 years ago.</div><div><br clear="all"></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div>Brian K. Olmsted<br></div><div>Associate Director of Laboratory Operations<br><div>University of Minnesota | Minnesota Nano Center<br><div><a href="http://cse.umn.edu/mnc" style="color:rgb(17,85,204)" target="_blank">cse.umn.edu/mnc</a><br></div></div><div>612.626.3287</div><div><a href="mailto:olms0025@umn.edu" target="_blank">olms0025@umn.edu</a></div><div><br></div></div></div></div></div><br></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Fri, Sep 11, 2026 at 7:29 AM Mark Chiappa <<a href="mailto:mark.chiappa@ntnu.no">mark.chiappa@ntnu.no</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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Hi David,</div>
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I have heard exactly the same thing and more about CAE. I’ve also heard selling to them has been a real trial for some.</div>
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On a brighter note, we have bought from and sold to Class one in the past and they were excellent even sending technicians to us to pack up the equipment. </div>
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<a href="https://www.classoneequipment.com/" target="_blank">https://www.classoneequipment.com/</a></div>
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Kind regards</div>
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Mark</div>
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Mark Chiappa</div>
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NTNU NanoLab</div>
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K1-111</div>
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Sem Sælansdsvei 14</div>
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7034 Trondheim</div>
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<b>From: </b>labnetwork <<a href="mailto:labnetwork-bounces@mtl.mit.edu" target="_blank">labnetwork-bounces@mtl.mit.edu</a>> on behalf of David Carlson <<a href="mailto:david.carlson@octavephotonics.com" target="_blank">david.carlson@octavephotonics.com</a>><br>
<b>Date: </b>Friday, 11 September 2026 at 01:40<br>
<b>To: </b><a href="mailto:labnetwork@mtl.mit.edu" target="_blank">labnetwork@mtl.mit.edu</a> <<a href="mailto:labnetwork@mtl.mit.edu" target="_blank">labnetwork@mtl.mit.edu</a>><br>
<b>Subject: </b>[labnetwork] Used/refurbished fab equipment suppliers<br>
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Hello Labnetwork,</div>
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We're looking for recommendations for sellers of used and refurbished fab equipment. Are there any vendors you've had good experiences with?</div>
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Also, a word of warning:</div>
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We purchased a used benchtop tool in as-is condition with CAE Online and it has been a truly horrible experience. Despite paying in full a
<i>year </i>ago, we have still not received our equipment, nor even a ship date, and their staff and management are extremely unhelpful or willing to refund our money. We have never encountered such customer-hostile policies before. Please don't fall for their
boasting about being the world's leading supplier of used fab equipment!</div>
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Best regards,</div>
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David</div>
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