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Hi David,</div>
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I have heard exactly the same thing and more about CAE. I’ve also heard selling to them has been a real trial for some.</div>
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On a brighter note, we have bought from and sold to Class one in the past and they were excellent even sending technicians to us to pack up the equipment. </div>
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<a href="https://www.classoneequipment.com/" data-outlook-id="7a477f10-a078-4577-a83a-3d5f5c0154c7">https://www.classoneequipment.com/</a></div>
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Kind regards</div>
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Mark</div>
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Mark Chiappa</div>
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NTNU NanoLab</div>
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K1-111</div>
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Sem Sælansdsvei 14</div>
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7034 Trondheim</div>
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<b>From: </b>labnetwork <labnetwork-bounces@mtl.mit.edu> on behalf of David Carlson <david.carlson@octavephotonics.com><br>
<b>Date: </b>Friday, 11 September 2026 at 01:40<br>
<b>To: </b>labnetwork@mtl.mit.edu <labnetwork@mtl.mit.edu><br>
<b>Subject: </b>[labnetwork] Used/refurbished fab equipment suppliers<br>
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Hello Labnetwork,</div>
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We're looking for recommendations for sellers of used and refurbished fab equipment. Are there any vendors you've had good experiences with?</div>
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Also, a word of warning:</div>
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We purchased a used benchtop tool in as-is condition with CAE Online and it has been a truly horrible experience. Despite paying in full a
<i>year </i>ago, we have still not received our equipment, nor even a ship date, and their staff and management are extremely unhelpful or willing to refund our money. We have never encountered such customer-hostile policies before. Please don't fall for their
boasting about being the world's leading supplier of used fab equipment!</div>
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Best regards,</div>
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David</div>
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