[labnetwork] KLA-Tencor service

[Mac Hathaway]

Ditto.  Since we're not supposed to slam vendors on this list, you may 
not get a lot of responses (!)...

And, the manual is not great either...

Anyway, thanks for the leads on other service providers, Gary.  Those 
will come in handy...


Mac

Mac Hathaway

Senior Process and Systems Engineer

Harvard Center for Nanoscale Systems

11 Oxford St.

Cambridge, MA02138

617-495-9012


On 7/17/2018 8:31 AM, Gary Olin wrote:
> Good Morning Nava,
>
> I get the same treatment from KLA-Tencor since I don't have service 
> contracts on our profilers.   When you get someone to do the work the 
> quality is good.
>
> There are some aftermarket firms that do service on KLA profilers.   
> One is Brumley South www.brumleysouth.com 
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.brumleysouth.com&d=DwMFaQ&c=WO-RGvefibhHBZq3fL85hQ&r=TEMLD8-VsxCGtcVzmvpT5GFNSczskEKHzW6aYlttmIY&m=h9DdRkuLYHZrnd-9qIG-rwOxd9RsTDO27rqr_IU0l8k&s=PuZmqMzJTLmzNfraM43HZfUggxvQtAL13uegYgdAF4A&e=> 
> , (704) 664-9251 
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__www.google.com_search-3Fq-3Dbrumley-2Bsouth-26ie-3Dutf-2D8-26oe-3Dutf-2D8-26client-3Dfirefox-2Db-2D1-23&d=DwMFaQ&c=WO-RGvefibhHBZq3fL85hQ&r=TEMLD8-VsxCGtcVzmvpT5GFNSczskEKHzW6aYlttmIY&m=h9DdRkuLYHZrnd-9qIG-rwOxd9RsTDO27rqr_IU0l8k&s=elGmRuYjh40N121XWcIkOfN8RW8j0xakkAR3QRtegDU&e=> 
> .   I have looked into them in the past but never had work done.
>
> A second is Metrology Equipment Services, LLC the contact there is 
> Jeff Cada Info at MetrologyEquipmentServices.com 
> <mailto:info at metrologyequipmentservices.com> 408-392-9100.   I have 
> called them for advice and bought parts from them in the past.   
> Easier for me to buy parts from them than from the OEM.
>
> Glad to see you in Philly.
>
> Have a good day,
> Gary
>
>
>
>
> Gary Olin
> Equipment Maintenance
> Minnesota Nano Center
> University of Minnesota
> olinx034 at umn.edu <mailto:olinx034 at umn.edu>
> (612) 625-9780
>
> On Mon, Jul 16, 2018 at 2:40 PM, Nava Ariel-Sternberg 
> <na2661 at columbia.edu <mailto:na2661 at columbia.edu>> wrote:
>
>     Dear all,
>
>     We've been having some difficulty with the service from KLA-Tencor
>     on one of the profilometers we purchased (communication with them
>     is not very clear, very high pricing for just initial problem
>     evaluation etc...). Not sure if we're approaching this the wrong
>     way or could be the specific people we communicated with or
>     something else...
>
>     Has anyone experienced this? Are there any recommended channels of
>     communication that can assure we receive better service?
>
>     Thanks,
>
>     Nava
>
>     Nava Ariel-Sternberg, Ph.D.
>
>     Director of CNI Shared Labs
>
>     CEPSR/MC 8903
>
>     530 west 120^th st. NY
>
>     NY 10027
>
>     Office: 212-8549927
>
>     Cell: 201-5627600
>
>
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