[labnetwork] Onboarding new users - academic or government labs

[Jing Guo]

Hi Aimee,

We usually require every cleanroom user going through the cleanroom access training (orientation) before they can request any instrument training. Cleanroom Access training can only be requested after all the paperwork is ready and account has been set up in our system. 

Usually we request two user forms which can be submitted by emails. It probably only needs half an hour to set up an account for each new user if all the paperwork is ready. 

For the orientation, it includes two parts: presentation and cleanroom in-person walkthrough. Presentation can be done remotely or in-person, introducing the cleanroom, instruments, benches, policies etc. Currently we prefer the in-person way even the zoom meeting allows the interaction for the presentation. It will takes about 1.5 hrs. In-person walkthrough also takes about 1.5 hrs. No matter which part, it has to be performed by one staff. The total users in one session maxi out about 4 persons. 

Even we spend several hours on each new user, some of the new users still have problems to start since we have 8 wet benches. Not sure whether it will help if we start to require the annual refresh of the orientation. 

Looking forwards to the other responses. 

Thanks.


Best,

Jing  
---------------------------------------
Jing Guo Ph.D.
Research Scientist
SEA Cleanroom (SST 017)
Rice University
Houston, TX 
jeanne.guo at rice.edu
713-348-8227







> On Sep 25, 2023, at 3:28 PM, Price, Aimee <price.798 at osu.edu> wrote:
> 
> Lab Network,
> How much time (actual people hours) does your facility spend onboarding new users, per user on average? What is included in that time? I am specifically asking about getting projects set up (billing, contact info, contracts if applicable) and getting them through required initial training before they ever touch or train on a tool.
>  
> Do you have automated systems to do this, or does it involve a staff member(s) interacting with the users personally, back and forth?
>  
> I’d love to know your experiences as we continue to improve our own. 
>  
> Best,
> Aimee Bross Price
>  
> Manager, Nanofabrication
> The Ohio State University 
> Nanotech West Lab
> Institute for Materials Research
> 1381 Kinnear Road
> Suite 100
> Columbus, OH 43212
> 614-292-2753
> Price.798 at osu.edu <mailto:Price.798 at osu.edu>
> Nanotech.osu.edu <http://nanotech.osu.edu/>
>  
> Pronouns: she/her/hers
>  
>  
> Conference Chair, 67th International Conference on Electron, Ion, Photon Beam Technology and Nanofabrication (EIPBN)
> La Jolla, California May 28-31, 2024
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