[labnetwork] Third-Party Service Provider for KLA Tencor P-17?

[Steven Crawford]

All,

I would like to echo this request, also for KLA optical profilers (Zeta-20).  A recent problem with the head of our unit freezing was met with a $13.5k quote for a single day onsite visit (travel+labor only) plus a mandatory $33k PO for a replacement head just in case it was needed.  Ultimately we solved the issue with some penetrating oil and a couple days' patience and exercising the unit.  We have been looking for another good repair contact since.

Thanks
Steven Crawford, Ph.D.
Assistant Director, JSNN Core Facilities (JSIRT)
JSNN Facility Operations and Equipment Manager
Joint School of Nanoscience and Nanoengineering
2907 E Gate City Blvd Greensboro, NC 27401
Phone: 336-285-2880 (Office)
________________________________
From: labnetwork <labnetwork-bounces at mtl.mit.edu> on behalf of Jacob T. Trevino <jt2900 at columbia.edu>
Sent: Wednesday, August 12, 2026 2:40 PM
To: Network Fab <labnetwork at mtl.mit.edu>
Subject: [labnetwork] Third-Party Service Provider for KLA Tencor P-17?

You don't often get email from jt2900 at columbia.edu. Learn why this is important<https://aka.ms/LearnAboutSenderIdentification>

Hi everyone,

I'm reaching out to see if anyone has experience with, or can recommend, a third-party service provider that works on KLA Tencor P-17 profilometers.

Our system requires replacement of the sensor arm assembly, but the quote we received from KLA includes travel and service costs that are significantly higher than what we typically see for comparable field service visits. Before moving forward, we're exploring whether there are any qualified independent service providers who have experience working on this platform.

If you've used a third-party company for P-17 repairs or know of someone who services KLA metrology tools, I'd greatly appreciate any recommendations or contacts.

Thanks in advance!

Best,
Jacob

-------------------------------------
Jacob Trevino, PhD
Senior Director, Columbia Nano Initiative Labs
Columbia University
530 W120th Street, Room 1015/MC 8903
New York, NY 10027
Email: jt2900 at columbia.edu<mailto:jt2900 at columbia.edu>
Cell: 734-787-2171
Desk: 212-854-9927
https://cni.columbia.edu/
https://www.linkedin.com/in/jacob-t-trevino/
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://mtl.mit.edu/pipermail/labnetwork/attachments/20260812/1f2dcc1f/attachment.html>