[labnetwork] Heidelberg Expertise?

[Ana Cohen]

What system do you have? And what problem are you having with it? If any of
us have previous experience with that issue it might speed up the
troubleshooting process and you can ask in more detail what you need from
Heidelberg.

I'm the tool owner of our DWL66 and have experience on other systems from
when I was at ARL, so I'm happy to chat more if you'd like to email me.

Kindly,
Ana

*Ana Natalia Cohen *(*s*he·her)
Nanofabrication Process Engineer
QNF | Singh Center for Nanotechnology
nano.upenn.edu | wiki.nano.upenn.edu | FAQs
<https://wiki.nano.upenn.edu/wiki/index.php?title=Frequently_Asked_Questions>


<https://www.seas.upenn.edu/>


On Wed, Nov 5, 2025 at 11:42 AM Sarah Mckibbin <sarah.mckibbin at fysik.lu.se>
wrote:

> Hi James,
>
> I can echo some of the comments already we have had some hardware issues
> on our MLA150 that are very slow to resolve with Heidelberg assistance even
> on European time. Unfortunately I suspect that without a service contract
> as an academic institute we sit as a fairly low priority customer.
>
> A bit of a left field suggestion but you could see if the Australian
> distributor for Heidelberg products is able to provide any service support.
> It's a company called Nano Vacuum, and while the time difference may still
> be challenging it seems they already have a couple of US based customers.
> https://nanovactech.com/
> <https://urldefense.com/v3/__https://nanovactech.com/__;!!IBzWLUs!SniTow8e-CyNO-8dk1EC73mawFHuOn3xkmhEBq9IJvz2fA3Zpgx7MDguMYee3XYnse8Xhap496ntOZeBObly2Crdq7_Ib9c$>
> I'm not sure of their knowledge of the older tools however.
>
> Best of luck
>
> Sarah
>
> --------------------------------------------------------------------------
> Dr. Sarah McKibbin
> Research Engineer at Lund Nano Lab
> Lund University, Solid State Physics/Nanolund
> Box 118, SE-22100, Lund, Sweden
> mob: +46 722 207 024
> --------------------------------------------------------------------------
>
> ------------------------------
> *From:* labnetwork <labnetwork-bounces at mtl.mit.edu> on behalf of Jim
> Fraser <jfraser96 at byu.edu>
> *Sent:* 04 November 2025 16:30
> *To:* labnetwork at mtl.mit.edu <labnetwork at mtl.mit.edu>
> *Subject:* [labnetwork] Heidelberg Expertise?
>
>
> Hi Everyone,
>
>
>
> We have an older Heidelberg mask writer and we have had some trouble
> getting good factory support. Does anyone know a company that does service
> on these besides Heidelberg?
>
>
>
> Thanks, as always!
>
>
>
> James R. Fraser
>
> IML Manager
>
> 460-L EB
>
> Brigham Young University
>
> 801-422-4344
>
>
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>
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