[labnetwork] Heidelberg Expertise?

[Sarah Mckibbin]

Hi James,

I can echo some of the comments already we have had some hardware issues on our MLA150 that are very slow to resolve with Heidelberg assistance even on European time. Unfortunately I suspect that without a service contract as an academic institute we sit as a fairly low priority customer.

A bit of a left field suggestion but you could see if the Australian distributor for Heidelberg products is able to provide any service support. It's a company called Nano Vacuum, and while the time difference may still be challenging it seems they already have a couple of US based customers. https://nanovactech.com/  I'm not sure of their knowledge of the older tools however.

Best of luck

Sarah

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Dr. Sarah McKibbin
Research Engineer at Lund Nano Lab
Lund University, Solid State Physics/Nanolund
Box 118, SE-22100, Lund, Sweden
mob: +46 722 207 024
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________________________________
From: labnetwork <labnetwork-bounces at mtl.mit.edu> on behalf of Jim Fraser <jfraser96 at byu.edu>
Sent: 04 November 2025 16:30
To: labnetwork at mtl.mit.edu <labnetwork at mtl.mit.edu>
Subject: [labnetwork] Heidelberg Expertise?


Hi Everyone,



We have an older Heidelberg mask writer and we have had some trouble getting good factory support. Does anyone know a company that does service on these besides Heidelberg?



Thanks, as always!



James R. Fraser

IML Manager

460-L EB

Brigham Young University

801-422-4344


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