[labnetwork] Curious about issues with Dektak Pro software

[Rohit Khanna]

Hi Sandra,
                      We happen to have an older Bruker Dektak probably from 2015. Our tool uses 3 USB cable to interface with the PC. In our case we have directly connected the cables to the PC and not via hub or PC monitor USB ports. It would be easy to check if your tool is directly connected to the PC or via USB hubs or via USB ports on the PC monitor(with built in USB hubs). Sometimes when equipment is connected via hubs there is connectivity issues when PC goes to sleep and wakes up from hibernation. On the PC windows side check how the windows handles the USB ports and does it force the port to go into some form of sleep or low power modes to be energy efficient. Keep power setting to always on and no power saving settings.

Warm Regards
Rohit Khanna
Electronic Test & Measurement Engineer
London Centre for NANO Technology, UCL
Ph:+44-020-76799984
Lab: +44 20 3108 1516
Int Ext: 39984

________________________________
From: labnetwork <labnetwork-bounces at mtl.mit.edu> on behalf of Malhotra, Sandra Guy <sandra.malhotra at tamu.edu>
Sent: 09 September 2026 22:22
To: labnetwork at mtl.mit.edu <labnetwork at mtl.mit.edu>
Subject: [labnetwork] Curious about issues with Dektak Pro software


⚠ Caution: External sender

Howdy All,
We recently acquired a Dektak Pro surface profilometer from Bruker and are having persistent problems with the software freezing. We rarely had this issue with our older DektakXT. They updated from software version 6.14 on August 8th to 6.8 on August 27th, so curious if they are having issues with bugs. Is anyone else experiencing problems?

Thanks for your insights!

Sandra G. Malhotra, Ph.D.  |  Senior Laboratory Manager

We would greatly appreciate an acknowledgement of your work in AggieFab:  “The nanofabrication was conducted in the Texas A&M University AggieFab Nanofabrication Facility (RRID:SCR_023639), which is supported by the Texas A&M Engineering Experiment Station and Texas A&M University."

AggieFab Nanofabrication Facility

https://aggiefab.tamu.edu/

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3253 TAMU | College Station, TX 77843

ph: 979.845.3199  |  sandra.malhotra at tamu.edu<mailto:sandra.malhotra at tamu.edu>

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